Terms & Conditions

Who we are

 

We are The Food-Ebox, a company registered in the UK, registered address
The Old Workshop

Manor Farm, St.Michaels Road

Verwood

Dorset

BH31 6JA
We service the following areas

 

Tuesday - Sway, Lymington, New Milton, Milford On Sea, Brockenhurst,Pennington, Ashley, Barton on Sea, Hordle.​

Wednesday - Matchams, Hurn, Burton, Christchurch, Highcliff, Mudeford, Southbourne, Hengisbury, Bransgore.​

Thursday -Verwood, Three Legged Cross, West Moors, Ferndown, Trickets Cross, St Leonards, St Ives.​

Friday - Woodlands, Edmondsham, Cranborne, Wimborne, St Giles, Alderholt, Sandleheath, Rockbourne, Damerham, Fordingbridge, Downton.​

Saturday -Verwood, Ringwood, Burley, Bournemouth, Boscombe, Poole, Wimborne, Wareham, Parkstone, Gussage All Saints.


We currently serve the areas listed above only. Any orders placed for delivery outside of these areas will be at the discretion of the company and will incur additional delivery costs. A handling fee may be charged on refused orders.  Please contact us for details. We reserve the right to refuse any order. Non-subscription orders are subject to a minimum delivery to refuse orders if they fall outside of our delivery zones.

 

Our Products

 

Please note that all products are subject to availability and market conditions and may vary at the time of accepting your order.  However, if we are unable to deliver an item, we may be able to offer a substitute, which you are not obliged to buy.    We will, however, bear no liability for unavailability of Products. 

 

Payment processing

 

All orders require pre-payment prior to dispatch by debit/credit card unless otherwise agreed in advance.

 

Minimum order values apply to all orders for delivery and are subject to change without notice. Delivery lead times will vary according to product ordered.

Free delivery may be available for subscription customers within our service area.

 

Changes to orders must be received by the company at least 48 hours prior to dispatch. Orders cancelled with 24-48 hours notice will be charged at 50%. Orders cancelled with less than 24 hours notice will be charged at 100%. 

 

Cancellation of subscription orders will only be accepted from the original subscriber and must receive confirmation from the company.

 

Handling complaints

 

We appreciate your custom and any comments on how to improve our service is always welcome.  Please give us a reasonable chance to deal with your complaint, before you leave any negative feedback on our website or social media.  You can call us or email us with your comments.  

 

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