Privacy Policy

For us, transparency is very important and we have designed this privacy policy to clearly set out how The Food-Ebox uses and protects your personal information. We have tried to write our Privacy Policy in very plain English, with easy access to separate topics.  However, send us an e-mail if there's anything we haven't explained very well.

 

1. Who is responsible for processing my personal data?

 

We are responsible for the management and update of your personal details.  These are our contact details:

 

The Food-Ebox Limited  

2 Station Road

Verwood

BH31 7PU

Tel: 01425 546 250

hello@thefood-ebox.co.uk

 

2. How can I contact the data protection officer?

The data protection officer can be contacted at:

 

The Food-Ebox Limited  

2 Station Road

Verwood

BH31 7PU

Tel: 01425 546 250

hello@thefood-ebox.com

3. What information is collected and what's the reason for collecting this information?

 

We are always trying to improve your customer experience and, for this purpose, we collect some of your identity, contact and financial data.  We take great care in storing and managing this information and we only collect data for a meaningful purpose.  Below is a detailed break down of what data we collect and when we collect it:

 

When you subscribe to our mailing list, we will collect the following contact data, to let you know of products and offers that may be of interest to you.  

 

- Name, username or similar identifier 

- Email address

- Telephone number(s) (optional);

 

Additionally, if you buy any of our products, we will collect the following financial and profile data, in order to collect payments from you, process a repayment, be able to deliver your shopping and offer products that are relevant to you.  The data we collect is the following.  

 

- Delivery address

- Billing address

- Bank account and credit/debit card information 

- Details of your shopping preferences 

- Details of any dietary requirements

 

Finally, we may also collect some technical data in the form of an Internet Protocol (IP) address, which enables us to track customer preferences, demographics and traffic on our website.  

We also use technologies like cookies to track website performance and enhance customer experience.  Please read sections 5 and 6 on cookies.  

 
 

4.  How is your personal information stored and managed?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We use MailChimp to send our email marketing campaigns, which uses details such as your name, surname and email.  They keep this data secure with highly complex encrypted scanners and data and continuously monitor and will automatically suspend accounts for signs of irregular or suspicious login activity. 

5. Data security

As you can see, every effort has been made to put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. You can be reassured that employees have limited access to your information and will only process your data in strict confidentiality.   

 

Please note that if we suspect a personal data breach we are legally required to notify you and any applicable regulator. 

 

You should be aware that, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password safe and confidential and you must not share it with anyone.

Finally, you must know that despite all these efforts, the transmission of information via the Internet is not completely secure, even at the highest level of security. As such, you are ultimately responsible for any transmission of your data, which is at your own risk.  However, we (and our service providers) have procedures in place to prevent any unauthorised access.

 
 

6.  Your rights

 

Under the General Data Protection Regulations that came into effect on 25th May 2018, every customer has the right to information (Art. 15) correction (Art. 16) deletion (Art. 17) the right to the restriction of processing (Art.18) objection (Art. 21) and the right to data transferability (Art. 20)

 

We gained expressed consent via a GDPR statement prior to May 25th, 2018.  Those customers that declined the consent were immediately erased from our lists. Please note that any processing prior to this date and, where no objection took place, would remain unchanged.  However, customers can upgrade their marketing details and preferences at any time by updating their profile forms, or by e-mail at hello@food-ebox.co.uk.  

 

 

You may choose to restrict the collection or use of your personal information in the following ways:

 

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@thefood-ebox.co.uk

 

 

You may request details of personal information which we hold about you under the Data Protection Act 1998 for free.  However, a small fee will be payable if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@thefood-ebox.co.uk or write to us The Food-Ebox Limited, The Buckman Building, Southampton Road, Ringwood, BH24 1HE.

 

 

7. How can I stop unwanted marketing e-mails?

 

We know it's annoying to keep receiving emails you don't really want.  Every time we send you an email campaign you can unsubscribe at the bottom of our e-mail.  Alternatively, you can contact us at hello@thefood-ebox.co.uk

 

 

 

8. Will my data be passed on to third parties?

 

We will not pass on your information to any third party for the purpose of marketing.  However, we may share your information with third parties in the following cases:

-  When it is required by law or the disclosure is in connection with any criminal investigation or prospective legal proceedings.

-  Third parties who are providing us with professional advice

-  Where the disclosure is in order to establish, exercise or defend our legal rights

9. How long will my data be stored?

 

Any personal data that is no longer applicable for our normal customer handling, will be deleted as soon as possible.  We will examine the nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, to assess an appropriate handling period. 

 

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 
 

10. What are cookies?

 

Not just an American sweet biscuit! cookies are small pieces of data that are stored on your computer to allow a browser or website, deliver a more bespoke session to you personally.  There are two types of cookies:

 

Session cookies: These cookies are erased when you close your browser and do not collect information from your computer. 

 

Persistent or permanent cookies: These cookies are stored on your hard drive until they expire or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

 

11.  What cookies do you collect?

 

we collect the following cookies, whilst you use our website:

  

Cookie name              Life span                              Purpose

 

svSession                    Permanent                           Communication between site owner and visitor (Wix Chat)

hs                                 Session                                 Security

XSRF-TOKEN             Persistent cookie                Security

 

smSession                   Two weeks                          Identifies logged in site members

 

 

Can't find what you're looking for? No problemo!

The Old Workshop, Manor Farm,

St Michaels Road, 

Verwood

BH31 6JA

 

hello@thefood-ebox.co.uk

01425 546250

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